shipping
we ship australia wide from launceston, tasmania.
- standard shipping: [price], [2 to 7] business days
- express shipping: [price], [1 to 3] business days
- free standard shipping on orders over [amount]
orders are packed within [1 to 2] business days. you will get a tracking link by email once your order ships.
returns and exchanges
if it is not right, you can return or exchange unworn, unwashed items with the original tags and packaging within [30] days of delivery.
to start a return, email [your email] with your order number and what you would like to return or exchange. return shipping is [paid by the customer / free].
refunds go back to your original payment method once we receive and check the item.
faulty items
if something arrives faulty or damaged, contact us straight away with your order number and a photo and we will sort it out. this does not affect your rights under australian consumer law.